customer departmentalization
Customer departmentalization is a method of organizing employees and tasks within a company based on different customer groups or segments, assigning specific teams or departments to handle the needs, preferences, and concerns of each customer category separately.
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Related Concepts (1)
Similar Concepts
- customer segmentation
- customer service
- customer service outsourcing
- customer-centric approach
- customer-centric divisions
- departmental silos
- departmental structure
- divisional departmentalization
- functional departmentalization
- functional departments
- geographic departmentalization
- hybrid departmentalization
- matrix departmentalization
- process departmentalization
- product departmentalization