customer-centric approach
A customer-centric approach is a business strategy that places the customer at the center of all decision-making processes and prioritizes meeting their needs and preferences effectively.
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Related Concepts (1)
Similar Concepts
- customer departmentalization
- customer engagement
- customer engagement and empowerment
- customer focus
- customer relationship management
- customer relationship management (crm)
- customer satisfaction
- customer satisfaction metrics
- customer segmentation
- customer service outsourcing
- customer-centric divisions
- future-oriented approach
- user-centered design
- value-based customer service
- value-driven decision making