customer engagement
Customer engagement refers to the ongoing interaction and connection between a customer and a company, involving meaningful interactions, active participation, and strong emotional involvement, ultimately leading to increased loyalty and satisfaction.
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Related Concepts (1)
Similar Concepts
- citizen engagement
- community engagement
- customer engagement and empowerment
- customer focus
- customer retention
- customer satisfaction
- employee engagement
- employee engagement and motivation
- employee engagement and satisfaction
- engagement
- follower engagement
- patient engagement platforms
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