customer retention
Customer retention refers to the ability of a business to retain existing customers and encourage repeat purchases or continued engagement with their products or services, strengthening the customer relationship and enhancing long-term loyalty.
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Related Concepts (2)
Similar Concepts
- customer acquisition and retention
- customer engagement
- customer loyalty rewards
- customer relationship management
- customer retention strategies
- customer satisfaction
- data retention
- employee retention
- employee retention rate
- employee retention strategies
- job retention and turnover
- knowledge retention
- retention rates
- staff retention
- talent retention