emotional intelligence and communication skills

Emotional intelligence refers to the ability to understand, manage, and express emotions effectively, both in oneself and in others. It involves being aware of one's own emotions, recognizing and empathizing with the emotions of others, and using this understanding to communicate and build relationships more effectively. Communication skills, on the other hand, encompass the ability to convey information, ideas, and emotions clearly, both verbally and nonverbally. It involves listening actively, expressing oneself with clarity, adapting one's communication style to different situations, and being attentive to both verbal and nonverbal cues in order to facilitate effective and meaningful communication exchanges.

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