voice of the customer
The "voice of the customer" refers to gathering and understanding customer feedback, preferences, and needs to help improve products or services.
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Related Concepts (1)
Similar Concepts
- customer engagement
- customer feedback
- customer focus
- customer satisfaction
- customer service
- customer service levels
- customer service outsourcing
- customer service skills
- customer-centric approach
- retail and customer experience
- user satisfaction
- value-based customer service
- voice command
- voice recognition
- youth voice